One of the
most important elements of a Behavior Based Safety Model is feedback, yet it is
often the most overlooked. We know that behavior is a function of its
consequences, and repeating the cycle of behavior change occurs when you make
sure to let your workers know how well they are doing.
Behaviorists
for decades have been informing companies about the importance of
feedback. Feedback is the glue that
binds the “what” you want them to do with the “what’s in it for them”, the
positive consequences for them making the change in the first place.
The right safety
award system can reinforce behavior and improve the safety performance of your
people. The entire behavior change model
is based on feedback which can both close and then reopen the loop to continue
improving performance.
Here are a
few tips on how to give proper feedback:
- Describe what you’ve personally seen, not what others told you
- Respect your workers privacy
- Concentrate on behaviors, not other unrelated issues
- Be as specific as possible
- Be as timely with the feedback as you can and give it as soon after the occurrence as possible
Not having
feedback is like bowling with a curtain in front of the pins. You do a great job of lining up, approaching
the lane with a good motion, rolling the ball down the center and hearing the
pins dropping, but you don’t know how many went down. You can’t have a good recognition program
without letting everyone know how they are doing.
For more
information on AwardSafety products or services or other white papers please
contact us at awardsafetyinfo@cox.net
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